1 reviews | Active since Nov 2018
Rude Service Agent
Have been receiving annoying calls from Vodacom's service providers, today alone received 3 different callers, forcing me to change my current packages, received a call from *** @ 14H42 I have explained many times I was not interested and hung up, same number calls, this time the urgent is irritated with me and started to threaten me that I would not have a network if I don't accept new changes, again I hanged up. Vodacom needs to vet the agents that work on behalf of them.
I have been with this network for more than 23 years, I don't understand why they keep changing packages to extend the term to lock one in, what happened to TCF? The last time I allowed such calls, I ended up with a ballooned bill for things I had not agreed or signed for, and it took weeks for them to rectify.
I am concerned on how one could try so hard to push sales, even if it means being rude, as a paying customer, I am utterly disappointed by this kind of behavior. I have tried to block this number, but somehow they find a way to unblock themselves, my privacy is violated, 8 calls in one month? really??
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I don't think you understand my query. Can you please stop sharing our personal information with your contracted mobile companies, once again I received a call from the same number this morning twice ***), and again the agent was rude. I have a contract with Vodacom, one that has gone on for more than 23 years, and not some other mobile company, these calls are annoying. I have tried to block the numbers, but they still come through. someone needs to get my account on their list, If I want an upgrade, I will visit my branch.
If Vodacom cannot address this issue, I will refer this matter to the ombudsman, as there is a breach of personal information here, that is being shared without my consent.
May you urgently address this matter, please remove my name
I don't think you understand my query. Can you please stop sharing our personal information with your contracted mobile companies, once again I received a call from the same number this morning twice ***), and again the agent was rude. I have a contract with Vodacom, one that has gone on for more than 23 years, and not some other mobile company, these calls are annoying. I have tried to block the numbers, but they still come through. someone needs to get my account on their list, If I want an upgrade, I will visit my branch.
If Vodacom cannot address this issue, I will refer this matter to the ombudsman, as there is a breach of personal information here, that is being shared without my consent.
May you urgently address this matter, please remove my name