Rude sales agents = bad service culture

Item: Vodacom
Rating: 1
Author: Teboho M

I received an unsolicited call from a sales agent who was very rude and even explicitly refused to call his immediate senior when I requested him to.

His language was bad and improper. He sounded very confident that he could treat a client however he likes without any consequences.

IF YOUR SALES AGENTS ARE RUDE AND ***********, WHY SHOULD I TRUST THAT YOUR CLIENT SERVICE IS DECENT!?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Sept 2021, 07:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Sept 2021, 07:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Teboho M's updateReviewer Update

13 Sept 2021, 15:25

Received a call from a friend and professional gentlemen who apologized and took details to listen to the recording and escalate the matter.

Teboho M's update13 Sept 2021, 15:25

Reviewer Update

Received a call from a friend and professional gentlemen who apologized and took details to listen to the recording and escalate the matter.