SP
Simone P
1 reviews | Active since Dec 2016
02 Nov 2020, 12:57
RUDE RUDE RUDE POOR CUSTOMER SERVICE
After having various difficulties with Vodacom for the duration of my contract, I try to cancel the contract as it is expiring on 04/11/2020. A consultant told me to call back today, which I have done THREE times (very tedious process), only to have whomever hang up on me. What is this nonsense? Is customer service just non existent to you? p.s. I still have another contract running
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Vodacom's replyOfficial
02 Nov 2020, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team