rude personnel Vodacom shop Menlyn Mall.

I went to Vodacom at Menlyn mall shopping center on 4 October 2020 to let someone have a look at my cell phone that i experienced some problem with. i got a number at the door, from a white man. i think the number was T5031(?). My husband and i waited for 20 minutes....the shop was not busy at all. People that arrived after us, got helped from consultants whiles we were still waiting. same white man was also now assisting people. a a stage when he was on his way to the back of the shop, i got up and have him my ticket and told him to please cancel it. we have been waiting for a long time without being assisted. he grabbed the ticket out of my hands and went to the back of the shop, without saying a word to me....what happened to customer service? is there something like that still around these days? I expected from him to at least apologise and to see where are the persons or person that was supposed to help me, but, no, he was irritated, most probably because he had to work on a Sunday. he is really not a friendly person and should not work in the front with clients. let the guy sweep the floors or make coffee. i expect an apology from him in person. Regards, KARIEN.