Rude, Not Helpful, Arrogant

<p>Having not heard any responses from my three prior hello peter complaints I decided to call into the upgrade line and spoke to a team leader called Maria. She was rude, arrogant, refused to give me a chance to talk, was not helpful at all like Kgmotso who I spoke to a few weeks ago. Having explained my situation to her she said that the upgrade can be done however certain qualifying criteria needs to be effective on the line prior to this being done - Kgomotso who I spoke to first as mentioned was not helpful and came across as though she just wanted to end the call. Considering that Kgomotso did not assist and did not provide me with the qualifying criteria it is only fitting that <strong>Vodacom assists an unhappy</strong> customer regarding the lack of communication from their staff. Maria who clearly did not want me to escalate futher was adament that Vodacom will not upgrade my second line this despite not being advised on the correct information on the initial request, given that lack of product knowledge by Kgomotso, Hello Peter Consultant not returning calls and Maria not showing sympathy for a frustrated customer <span style="text-decoration: underline;"><strong>(three strikes with 1 customer)</strong></span> should Vodacom <span style="text-decoration: underline;"><strong>NOT</strong></span> be in a position to assist I will be cancelling both my lines. Having looked at the recent reviews posted on Hello Peter it is sad that 100 reviews have all rated Vodacom 1 or 2 stars. Vodacom is clearly headed from the best network provider to the worst, and something needs to be done. </p> <p>Here's hoping to someone acknowledging the above and who is will to take the initiative to sort out this complaint. </p> <p>Regards. </p> <p>Niki </p>