RUDE NO CUSTOMER SERVICE

On the 29/04/2019 12H24pm I phoned in to find out about my proof of purchase cause I want to claim my phone on insurance the guy picked up said hello as if it’s his house number I had to make sure that am thru to vodacom I ask him if I can get my proof of purchase for insurance purposes instead of advising me to come to the store he asks me whose the owner I answer and say it’s me he starts shouting that I can’t just call and ask for those things when I ask him for his name he bluntly told me he will not give me his name since I never gave him mine and he hung up, I call again someone else who clearly doesn’t work there by the name of “Kingsley” that’s what he said and started speaking to me in Zulu I demanded to speak to the person I spoke to earlier on cause now I felt undermined as he referred me to a Zulu speaking person meaning am dumb he still said vodacom doesn’t allow them to give out names if I want his name I must come to the store... now my question to vodacom is don’t u train your consultants to introduce themselves when answering the phones. Kindly assist this guy was way out of line