RD
Rebone D
1 reviews | Active since Jul 2019
05 Jul 2019, 15:54
RUDE MANAGER @VODACOM CHATZ ALBERTON CITY
A rude manager who did not even care try to assist objectively to my concern. I bought a screen protector which fell off my phone after two weeks and the manager insists its my fault that it fell off. because my phone fell and I ask why in the first place does a person buy a screen protector for 250 Rand.
And now it's not her concern and I must call a supplier and ask why it fell. Konje where did I meet the supplier? Why sell something to a customer and not be decent enough to explain to her? So I must social media first @vodacom chat and get help. Does this mean my money is lost just like that I ask?
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
06 Jul 2019, 10:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jul 2019, 10:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Jul 2019, 11:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 11:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team