MS
Mario S

1 reviews | Active since Aug 2018

25 Jun 2023, 14:36

Rude , lack of knowledge and helpfulness

Title: Disappointed with Vodacom Company's Services

Rating: ★☆☆☆☆

I recently had an extremely frustrating experience with Vodacom, and I feel compelled to share my disappointment. From the moment I walked into the store, it was evident that this company's customer care and overall performance were subpar.

Firstly, the person who helped was abysmal and very unhelpful. It seemed like the person who helped me lacked proper training and knowledge, as he were unable to provide satisfactory solutions to my concerns. His lack of empathy and understanding made me question their commitment to customer satisfaction. In conclusion, I cannot recommend Vodacom Gardens based on my experience. Working on your computer wile talking to a client is rude , unprofessional !!!!!

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2023, 15:53
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team