Rude, illogical and *********** managers at Vodacom Eastgate Mall!

I bought a SNUG type C cable at Vodacom in Eastgate Mall, no less than 10 days after the purchase the cable was showing defects. Upon enquiry about this defect at the store, I was met by two rude and *********** store managers who said it was a physical defect when in fact by looking at the cable it is clear that the cover of the cord was not secured properly to begin with. The managers were not interested in being helpful at all but instead treated me like a piece of trash. I hope SNUG knows the type of distributors they are dealing with and what kind of an impression it leaves on us as clients. I'm extremely disappointed and feel sorry for every other product owner that uses this store.