NC
Naledi C

1 reviews | Active since Jul 2017

08 Sept 2017, 21:19

RUDE, IDIOTIC, USELESS KIDS ON THE OTHER END - VODACOM IS A *******

I AM HIGHLY UPSET, AS I WAS EXPECTING TO GET ASSISTANCE FROM AN IDIOT CALLED BUTSHIDO OR BUTSHIRO FROM VODACOM CALL CENTRE. YOU GIVE ME FREE BONUS AIRTIME TO USE (R150), I RECHARGED TWICE IN A SPACE OF AN HOUR AND WHEN I CHECKED ME BONUS AIRTIME AFTER 2 HOURS, I HAD R6,81 BONUS LEFT. THIS KID WAS RUDE, KEPT INTERRUPTING ME AND TRANSFERRED ME TO THE IVR TO RATE THE CALL WHILE I WAS TALKING. HOW RUDE.... I AM A MANAGER AT A CALL CENTRE AND WHAT I EXPERIENCED TELEPHONICALLY, WAS NOT CUSTOMER SERVICE. NOT SURE IF HE WAS DRUNK OR WHAT. THIS IS WHY PEOPLE ARE MOVING TO OTHER NETWORKS. THANKS FOR A ****TY SERVICE BUTSHIRO, REMEMBER "KARMA IS A *****". CONTINUE IN THAT MANNER AND YOU WILL STAY AN AGENT AND KIDS YOUNGER THAN YOU WILL ACHIEVE BIGGER AND BETTER CAREER THINGS IN LIFE AND YOU WILL GROW OLD AND GRUMPY BEHIND THAT SEAT AND HEADSETS WONDERING WHY YOU.

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Replies (2)
Vodacom
Vodacom's reply09 Sept 2017, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2017, 08:48
Official

Dear Naledi

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ