Rude employee call ref no ***

I called Vodacom to find out what happened to my 500MB data that comes with my contract, and I spoke to Thuli Ngwenya who was, rude, sarcastic, unprofessional and uninterested in assisting me. I said I am calling to query why my 500MB data was not loaded for march and she said that you contract does come with 500MB, maybe you referring to a promotion you may have been offered, I made it clear that I've had this contract for a year and that she should check the previous months for clarity, she said no you are paying R199 and you get R200 airtime, I then asked her to double check because she must be looking at a different profile, because I'm paying R139, she then sarcastically said that which profile am I looking at if you say it might a wrong profile, I dint need her to be sarcastic, I needed her to confirm if she's on the correct account. She then said \ooh! Okay you your contract is R199 and you get R60 discount what is confusing about that\" I never said I was confused, I did not agree with what she said because my contract is for R139 and not R199,and how can you be so rude as to say what is confusing, my experience was a clear indication of how Vodacom employees deal wit cu"