Rude employee

This incident happened on 14/02/2015<br> <br> My wife recently went to a Vodacom direct store to enquire about an iPhone recall on the iPhone 5 that had problems with the sleep/wake button. According to the Apple website the phone is listed as one that is part of the recall. The lady who served us said that due to the fact the phone was out of warranty we would have to pay, but upon trying to explain to her that it was a part of a recall and surely a \recall"might extend beyond a warranty"