Rude, dishonest and poorly skilled agents

So my monthly debit order went down twice from my bank account last night. Mistakes happen. I'm a bit agitated that I'm going to have to go through the long weekend without that money, but as long as I get it back soon, it is not the end of the world. But I called customer care just now to confirm that it will be returned and spoke to Zodwa. She was very abrupt and clearly not in the mood for work today. She said that Billing is out of office and will be back tomorrow at 09:00... then held the line, so that I would drop the call i.e. avoid me getting to rate the service received. So I called again and spoke to another agent who's name I'm afraid I did not get. She was a bit friendlier and told me that Vodacom was aware of the double-billing, which had happened to a lot of people today. So Zodwa **** to me. After some questioning and prodding, I eventually got the 2nd agent to tell me what was being done about the issue and when I can expect to get my money back. Thus, slightly better service the 2nd time around, but still not good. Vodacom Customer Care is almost as bad as MTN's.