sA
shaakirah A

1 reviews | Active since Oct 2016

04 Oct 2016, 10:04

rude,demanding and solution to the problem

<p>I had and account with Vodacom and I paid it in full and final settlement. A week later I received a letter stating my account was handed over to Barnard Raff and associates. I contacted them on many occasions explaining what happened and no results came from this. I then agreed to pay the amount. This woman, <strong style="font-size: 13. ********** ********** 2px; color: #000000; font-family: sans-serif;"><em><span lang="EN-US" style="color: #0f243e;">Melita Rowanlall contacts me and demand I pay the account today after explaining to her I will do by the end of the month (30th October) she starts speaking over and demanding I do it now because her system will bring it up again in 2days time after telling her I'll do it at the by the end of the month. She then sends me a sms stating she is putting the sheriff onto me. This is not acceptable and ********* in business. You can not demand a client to do payment when you want and you also can't inconvience a client because your system will bring the client up again. Your duty is to get a payment date and that is what I have given her. I've been patient long enough with this company but now it's just becoming to much with her attitude. How do one resolve and issue with a person namely </span></em></strong><strong style="font-size: 13. ********** ********** 2px; color: #000000; font-family: sans-serif;"><em><span lang="EN-US" style="color: #0f243e;">Melita Rowanlall who had and attitude.</span></em></strong></p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team