Rude customer service with no phone

The Vodacom shop in Menlyn has really treated me with such disregard as a customer. The consultants that were assigned to me have been rude and unhelpful.

I brought my phone in for repairs, I was told it would be ready between 3-5 working days. We called on day 6 and were told that it's ready, we came and was told that it's actually not ready. Fine no problem. 5 days later we receive an SMS stating that the phone is ready for collection. I came at 09:20 today the 5th of September 2019. I am told that the keys to the repair phones are not in-store. The people that have them are not here. So now I must come back a THIRD time to collect my phone??????

Now I am told I have to wait for whoever has the keys to where the phones are kept as if I don't have plans.

They don't want to courier, one of the managers Mamello as just absolutely rude to say the least and inefficient in addressing my concern. She is busy chewing her gum while addressing me, can you believe it?!

You would think that there should be contingencies in place for something like this or a more integrated communication on how best to avoid such matters to the benefit of the paying customer.

I am just baffled by the way I have been treated here.

I think the franscise owner is Alison Communications.