Rude customer service rep "Monica"

I went to Vodacom Shop in Northgate to do a SIM Swap on the 09th September 2017. Firstly when I walked in I was ignored by the representative by the name of Monica. She just continued doing whatever she was doing with the display phones. I only managed to get her attention when I asked her if she worked there. That was not the end of it... Clearly she didn't want to assist me because as we were busy with the SIM Swap she was impatient with me when she asked me for the last five dialed number. Since she felt I was taking too long to get through my list of numbers, she decided that she doesn't want to assist me anymore and referred me to one of her colleagues in a very rude manner. She had a stinking attitude from the get go. She doesn't belong in a customer service environment.