Rude customer service from Vodacom

Never have I experienced such bad service from such a huge organization which suppose to know all about customer service especially one who has never miss payment and been loyal to the brand.

On the 1st April 2024 Vodacom sent me an incorrect statement which I called in to query on the 10th April 2024 and they promised to call back and they never did, they then deducted the incorrect amount on the 30th April 2024 and they put me through their rude consultant and never really helped me but hang up my call when I again was making a query, however that is nothing compare to a rude lady who took my call on the 2nd April 2024 at 11:05 rudely spoke to me and yet again I was inappropriate spoken to and my call got hung up.

I'm asking myself is this how organization like Vodacom handle their paying customers? If it is then I don't want to associate myself with a company that doesn't value their customers and no supervisor is able to step in and run a cruising ship. I've lost huge respect for this organization