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Fathima S

1 reviews | Active since Jan 2026

28 Jan 2026, 20:31

Rude customer service

Got a call from Vodacom fibre sales and ii asked to cancel my contract as I'm no longer able to afford the service but ii was spoken to very rudely and told that ii owed R29000 in order to cancel as one of their door to door assistant who came to pitch the product advised that it would be a month to month contract although the call that ii got told me otherwise Very rude agents

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Replies (3)
Vodacom
Vodacom's reply29 Jan 2026, 07:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team 
FS
Fathima S's update29 Jan 2026, 11:02
Reviewer Update
*** that's my contract information
I will be waiting to be contacted via WhatsApp
FS
Fathima S's update30 Jan 2026, 21:14
Reviewer Update
Dear Vodacom customer service team
Just to be noted I did receive a call from an agent who spoke very well with regards to my complaint...ii was told that another consultant from the fibre department will be contacting me and ii haven't had any response from you guys yet .....ii would highly appreciate feedback on my complaint..... customer service needs to be improved