Rude customer service agent

Worst customer service I bought data via Capitec and the money was deducted from my account but I didn’t receive the data bundle. I called Vodacom customer care to query this and I got through to a Mbali. She started asking me questions as if I was in an exam room. First she asks my ID, then bank account deatails...the normal stuff. Then she says what is your package...I tell her I don’t know the name of the package, I’ve had it for many years. Then she ask what is your Vodacom account number...I’m like do you want my bank account number or what...she says no, Ofcourse you have an account number here at Vodacom...I tell her I don’t know my account number with Vodacom I mean if I can’t remember my package how the hell am I gonna remember my account number. I explain to her I have 3 accounts with Vodacom if you want the numbers then that I can give...she says no I can’t help you Your answers don’t correspond...I got upset and I asked for her manager she puts me on hold. You know that gal talks to clients should be monitored and the questions she asks I have never been asked ever since I’ve been a client of Vodacom. She is rude and of no use to any body. Please do something about this gal. For somebody to treat you like a fool while you are enquiring about your own money and your own account is just rediculous. I’m not calling to beg her for credit...I’m calling her about my own damn account and she gotta be trained to understand that she is not there to be superior or do us any favors. She is there to serve us the clients. Also take her for etiquette classes...she is ratchet