RUDE CUSTOMER CARE, DATA GOING TO WHERE AND WHAT I DONT KNOW!!!

Item: Vodacom
Rating: 1
Author: SHUMEERA L

So I'd just like you to know that I hardly use my phone at work, and even if I do, I'm connected to wifi at work. I got about 3sms straight after each other today in which my data was just going, please keep in mind that I dont use my phone at work !!! last night when i checked my data, I had 700and some odd MB. now my data is depleted. this has happened in the past. i phoned vodacoms call centre and the guy I spoke to had a nerve to ask me why my mobile data is switched on while I'm at work. like I'm some sort of small child or something. my issue is still not resolved, sitting on 0mb as I type this complaint. vodacom is ridiculously expensive and they rob us right in front of ours. and even their call center staff are useless and rude.

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Replies (2)

Vodacom's replyOfficial

09 Jan 2019, 15:57

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Jan 2019, 15:57

Official

Vodacom's replyOfficial

14 Jan 2019, 13:57

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Vodacom's reply14 Jan 2019, 13:57

Official