RUDE CUSTOMER CARE CONSULTANTS

<p>My sister asked me to help her with a Sim Swop. I phoned the contract department and tried to do the sim swop. The first guy I spoke to had no problem helping me and was very kind. He put me through to another customer service agent. I spoke to the Lady and told her what happened with the first consultant and the reason why the first consultant put me through to her, I was still busy speaking to her when she put the phone down in my ear. This was very rude of her. What I can not understand is that I did a sim swop previously and used a prepaid sim but now suddenly you have to spend nearly R70 to buy a so called contract sim which I think is redicilous as you can buy a sim at pep for R1. Why is it so expensive? I think that the second consultant I spoke to is very rude and unproffesional. How can she work with people if she has no idea how to handle the customers???</p>