TM
Tshepo M

1 reviews | Active since Nov 2020

27 Nov 2020, 21:13

Rude customer agent

I called in to inquire about data depletion, the customer service I recieved was very bad the lady by the name Busi/Buhle was very rude, I tried a couple of times to tell her not to raise her voice at me she continued to abuse me while asking about my data.

The whole experience left a very bitter taste as it's clear that Vodacom doesn't respect or value it's customers.

I am really disappointed and contemplating leaving the brand me and my family

0
Replies (1)
Vodacom
Vodacom's reply28 Nov 2020, 09:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team