TM
Tshepo M
1 reviews | Active since Nov 2020
27 Nov 2020, 21:13
Rude customer agent
I called in to inquire about data depletion, the customer service I recieved was very bad the lady by the name Busi/Buhle was very rude, I tried a couple of times to tell her not to raise her voice at me she continued to abuse me while asking about my data.
The whole experience left a very bitter taste as it's clear that Vodacom doesn't respect or value it's customers.
I am really disappointed and contemplating leaving the brand me and my family
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Replies (1)Vodacom's replyOfficial
28 Nov 2020, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2020, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
