Rude consultant via telephonic customer care

<p>On the 05/07/2016 around 22h00 my mother had placed a call to vodacom customer care to unlock a sim card. This sim was locked a week prior to this as the phone which it was in, had been ******. I am logging this complaint as my mother is middle aged and not very fami**** with hellopeter or computer/cellphone technology in general.</p> <p> </p> <p>When she was connected to a consultant (who did not give a name), she was unable to understand what it was that the consultant was asking her to do. I proceeded to take the phone from my mother and politely explained to the consultant that my mother is unfami**** with new cellphones. The consultant responded to me in a rude tone, insinuating that my mother and I are stupid. Firstly, the consultant was trying to unblock the wrong number (the number which we were calling from, even though we had given her the correct number several times) and blaming us for being "stupid". She also raised her voice at me. When I asked her name, she cut the call on me. I proceeded to phone customer care again, this time I was connected to a different consultant and my prolem was solved in 5 minutes.</p> <p> </p> <p>This was extremely unprofessional. This women had no right to speak to my mother this way. Is vodacom employing such rude and *********** people? Since she did not give us her name, I would like vodacom to track who this consultant was. I can provide the number we called from as well as the call time. My mother has been a contract customer with vodacom for over 10 years and has never experienced such incompetence before. </p>