Rude Consultant; I want my money back

<p>I cancelled my account with Vodacom after my contractual period elapsed, on the 18th November I called for my refund after receiving an email from Vodacom that reflected a negative balance (I was over paying the account from day 1). The consulted advised that I will receive the money after 5 days. Today I called for follow up and 1stly was sent from one department to another, then spoke to Sasa who was professional though I wasnt happy with how she was handling the matter (Vodacom didnt refund my money and she was blaming me for it and wanted proof of payment), she later forwarded my call to the rudest person ever who instead of helping was shouting and didnt give me a chance to speak, I asked her to forward my call to someone else, she refused a couple of times then later decided to forward it to the collections department. I want my money and I am glad I cancelled my contrast with service like that, I will never subscribe to this network ever again. That lady owes me an apology.</p>