Rude Consultant

I called voda call centre and I spoke to a welcoming lady who referred me to a nearest branch Germiston Golden Walk since she said I must carry my laptop n a phone with as I had a huge data problem however when i went there there was only one guy for a long time so I asked are you working alone sir?He rep**** no..can I help u?he asked. ..I told him I need assistance the call centre referred me to you for help so that data will not flow through thin air,.believe this he said I must go to Alberton for technicians, .I asked why do i need to go to Alberton as you can use free phone to call that technician and he can direct you.He said no we don't work like that here and I will not change our ways of working just to suit you.This devil by the name of Enerst of which he refused with his surname forgets that he works there coz of us as clients while he suistains he's rudeness. He is really short of customer service and imagine how many people are turned down daily, what effect does it bring to clients, will they continue use Vodacom in future?For God sake I don't spend less than R1000 a month for airtime and data while this stupid consultant doesn't appreciate. I'll opt for other service providers if the company does not deal with this urgently and certainly I'm not the only one judging from the way that guy reacts. THANKS