Rude consultan

I am in Shoc**** got a call back complain to the consultant that my colleague received his data the consultant has the guts to tell me i she did not call to talk about other people. what in the world? the nerve? Her name is nomthandazo mkhize ( date 24/08/17 time of call 10.41 from ********** 8). was she trained to give attitude instead of service, i will not accept that the consultant can speak to me like that when i have every right to complain. Furthermore, i call back and Spoke to Kendrick, he could not see how much data disappeared on the 21st. He logged a request with will take a further 2-3 days, have i not waited long enough already. i notice people with large data balances where refunded sooner. shouldn't customers be treated fairly and equally.