EG
Edward G
1 reviews | Active since Nov 2010
07 Nov 2023, 13:46
Rude Cancellation department !!!
I've been with Vodacom for 22 years and asked to convert my number to Prepaid. The call agent agent was so rude and even asked if I would like to rate the service afterwards. Luckily the call dropped and I did not had a chance to rate the experience. I am so glad I am going to move away from Vodacom.
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Vodacom's replyOfficial
07 Nov 2023, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2023, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team