RUDE CALL CENTRE STAFF AND NO FEEDBACK

I called on 22/06/2022 and spoke to a rude agent named KEFI. I wanted to find out where my minutes had vanished to and she told me to go and buy more minutes and was not willing to hear me out - even went to an extend of reprimanding ,me like I was a senseless toddler. I escalated the matter and CEDRICK (apparently is a supervisor) said he will investigate and get back to be... 7 days later, and I am still waiting.

I have been with Vodacom for almost 20 years now, and I have come to realize that customer service is no longer taken seriously there.

Just know that there are other service providers, and jumping ship is easy.