Rude call centre agent

<p>I called your 111 number yesterday to report my faulty Nokia 3 which was delivered last friday, the lady put me trough to a retention and upgrade department, a lady by the name of Hanna answered, I heard a lot of noise in the background like your call center was having a Friday party and Hanna seemed to be distracted and not listening to me, after I confronted her about the noise instead of apologising for the noise she became ****y and proceeded with the call arrogantly and the entire conversation ended up in her cutting the call on me and not logging my incedent. This i know because i called back and confirmed it with another agent. I called made this call from my husband's number at 16:52 I want to QA that call and thell me if you would like to be treated that way? And now you will know why my family and I want this contract cancelled and we will not be renewing any contracts with you guys. This is 7 contracts in total.</p>