1 reviews | Active since Jun 2012

01 Apr 2015, 10:02

RUDE CALL CENTRE AGENT

I just received a call from some or other call centre agent and I have three complaints. The first is this very rude habit of asking to confirm who I am BEFORE introducing yourself and the company you're calling from. I had to ask TWICE before he specified. Secondly I believe he said Cell C, but went on at such a speed I could not be sure and if he is affiliated with another company and not directly with Vodacom, WHY are all my personal details being distributed to third parties?! Lastly...the reason for his call was regarding a \special"offer. There was the usual rant about all the benefits etc"

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2015, 12:27
Official
Hello Karika7,

Thank you for your posting. We sincerely apologise for any inconvenience you have experienced.

This matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards,
Vodacom Consumer Website Team

Best regards,