Rude call centre agent

I have been with Vodacom for ages, and my account has been up to date always. My contract is being used for business purposes so its not a cheap account... My income has been affected due to the pandemic and i wanted to make an arrangement to pay them directly. The consultant Nomtula Mahali was rude, unfriendly, unhelpful, and not prepared to help and informed me that I will pay penalties... Seriously.