Rude Call Center. Query not resolved.

I just phoned Vodacom to check on my order status for my upgrade. I don't know if the operator was having a bad day but she was extremely RUDE from the start to the end of the call which a colleague of mine heard and even commented on. I queried the fact that I have misplaced my ID book and asked if my Drivers license will be an acceptable proof of identification along with my proof of residence as this is accepted in stores. A drivers licences is an acceptable proof of identification in all aspects of life so this should not be a problem. The response was " Get an affidavit" to which I then asked well would it not be possible to collect the phone in stores then where my drivers licence will be accepted as I do not have time to get an affidavit before the phone is delivered and her reply with major attitude was " Well when they drop the phone off you can try with them". What a waste of time this call was as my question still has not been answered and now my day has been ruined by the disgusting attitude of this staff member! The drivers time will be wasted if they arrive and they don't want to accept my Drivers Licence which is just stupid. Sort this out Vodacom before more peoples time is wasted. Preferably get people to answer phones who have manners!