Rude branch manager/ owner lies.

So the charging component on my phone stopped charging, I took it to the vodacom branch in Gansbaai at gateway centre.They sent my phone in for repairs, it took 3 weeks to be returned not the two weeks they informed us of prior. My phone came back completely broken, the charging component had been pushed into and bent inside the phone. The branch manager Francois van de Westhuisen then informed me I will have to pay R1900 to repair my phone. My phone worked just fine before I sent it in except that it wouldn't charge. He went on to say that I had damaged the inside if the phone by dropping it and that vodacom wasn't obligated to even send my phone in for repairs and that the warranty doesn't cover internal damage repairs. He was rude, had a terrible attitude and tried to belittle me. This is completely unacceptable, and I'm definitely taking this matter further!