Rude behavior and poor customer service

i will let all decide for themselves - pls see communication below :<br> <br> On 13 Jun 2015, at 4:18 PM, Vodacom Shop Rustenburg (Retail) wrote:<br> <br> Dear Valued Vodacom Customer<br> <br> We would like to inform you of your eligible upgrade due.<br> <br> Please do reply with best contact number if you are interested and need more detail.<br> <br> One of my sales consultants will gladly give you call back<br> <br> Our in store Promo currently is R10 for a new sim card on any new or extra line activation , normal retail price R105<br> <br> <br> Kind regards<br> <br> Jaco Swart<br> <br> <br> <br> MD<br> Vodacom Shop Waterfall Mall<br> . . . <br> To: Vodacom Shop Rustenburg (Retail)<br> Subject: Re: Vodacom Upgrade<br> <br> Hi Jaco, I app**** for cancellation on 2 June, so I am a bit surprised by this mail.<br> Could you kindly confirm that the cancellation request was loaded pls.<br> Thx<br> . . . <br> On 14 Jun 2015, at 9:04 AM, Vodacom Shop Rustenburg (Retail) wrote:<br> <br> Cancellations is the customer responsibility not the dealer or the store , please contact *** and confirm<br> Jaco Swart<br> . . . . <br> Your reply is antagonistic and rude. A simple \we are unable to assist"would have sufficed. Good l"""