Rude & Arrogant Vodacom Experience where a customer doesn't matter

On 7 February 2022 I requested Vodacom Fibre that was approved at once and duly linked to my existing account. Vodacom had delivery address wrong. The courier company contracted by Vodacom called me a ******* because of the wrong address. I have had 2 attempts of correcting the address. Reference numbers I have in my possession. The address remains unchanged.

Eventually, the box got delivered on 14 February 2022. On 17 February 2022, spoke to a person who identifed as Fibre person responsible for allocating technicians but would not allocate technician only sought to establish address for installation. I began to tell this person of my frustration about turn around times and installation not being on the pipeline. This person rudely advised I will be contacted by another person and hung up the phone.

I have called and written to customer centres. I have received escalation emails but no action.

Clearly, my installation is not on the pipeline. At what point does Vodacom advise if they refuse to service a client.

The guys at Vodacom Customer centres are willing to hear and assist but people fribre and courier companies dictate the way for Vodacom. What a horrible experience?