Rude Arrogant Agents

A call was received this afternoon from one of Vodacoms Call Centre Agents to discuss something on my contract or to offer me some sort of deal on my contract. I swiftly mentioned that if there will be any extra cost to me that I am not interested. I did this as I was still busy working and I've had experience with Vodacom wasting my time in this manner before.

Immediately after I mentioned this, the rude arrogance and attitude started. The Agent proceeded to patronize me and insinuate that I'm stupid, asking me twice if I completely understood what he is telling me. Then when mentioning that I am busy working and would like him to get to the point, I was swiftly attacked by the Agent saying that I don't need to be rude and could have mentioned that I am working and he could call me back, well I work 6 days a week from 7am to 8pm so when would he like to phone me back.

After the Agent started going off at me like I'm some sort of dog, I swiftly put the phone down in his ear, definitely by far the most arrogant and rude call I've ever received from anyone at Vodacom, this Agent clearly needs some re-educating on how customer service works.

If Vodacom would like to communicate anything pertaining to my Contract to me then they can do so in writing via email, I will not communicate with another rude Agent in any way.