ML
Moipone L

1 reviews | Active since Mar 2014

13 Jul 2015, 09:18

Rude Annoying consultant with a hoorible attitude

I am sick and tired of the poor customer experience that I have to go through every month with Vodacom. I cannot wait for my contract to come to an end. I am dealing with the most rude consultant who does not have listening skills whatsoever.<br> He is rude and annoying because he does not even give me an opportunity to explain my issue. How the hell on earth he can assist if he doesn't even understand the issue. I was doubled billed and I am trying to explain to him that I have been doubled billed and he is insist the charges are correct. I cannot wait to move my account to another service provide and going to encourage all my friends and family to do the same. A few of friends are going through the same nightmare every month. It is not surprise that Vodacom keeps on retrenching its staff. They are losing business because of the rude workforce they hire.<br>

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 07:50
Official
Hello mlekgothwane,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website