Rude and useless service

I tried to open a new account. Initially, it was declined and I was told to get in touch with the credit bureau. I received a clear report and returned it to the store to dispute the decline. I received a call saying that the dispute was declined and given a reference number. I asked for a number to call to find out more information. I was given the incorrect number and had to call four or five times to get the correct one. Each time I spoke on the phone I was treated very rudely and was not told 'goodbye' before being hung up on. When I eventually spoke to someone who could help me (number ***) I was told that the line was actually for sales consultants, not customers - I was doing the job of the lady at the store!