Rude and untrained consultants, poor service.

My father passed away recently and we had to change the accounts to my mother. The consultant at the store did not know what to do and when we asked how we could pay for services in the meantime we were told to just pay by card at the store. Fine. However, now despite paying on time we have been charged for late payment. When we tried to change the contracts over we were given the run-around with nobody knowing what exact papers and copies we needed. Then, we receive a bill for R150 per phone for the transfer, something we were never informed of, something which no other service provider has billed us for-a change of banking accounts! When my mother tried to clear this all up with a consultant she was dismissed and when she called the billing department the line was hung up on her multiple times during the conversation. That is when she wasn't sighed at, told that the consultant did not know what to do, or sent on a goose chase with inactive numbers. There are plenty of consultants standing around for a commission but nobody putting in effort to help. This is ********** service which is unacceptable. We will be cancelling ALL contracts.