RUDE AND UNPROFFESIONAL AGENTS

I was on a call to try and cancel my contract that has come to an end. HAJRAH GOUNDEN advised me that I will lose my number. HOW IS THAT POSSIBLE?? when I know I was told that I get to keep my number as a prepaid number when my contract is over. this is ********* ways of doing business. I then call and I spoke to Nonhlanhla Ngubane who was also rude. Vodacom please take your consultants for training and let them know that they are there to provide a service they are not doing us favors. I cannot be forced to keep my number by having a contract with you until the day I die I am not bridging my contract the time is up as per the agreement.