Rude and Unprofessional VODACOM Call Centre

Got a call yesterday advising I can reduce my packages - which was well received and I was very grateful for.

After agreeing to some of the changes I was advised that they will need to deliver (in next 3 to 7 days) a date "****le" (router) for one of the packages.

I informed them that I would be travelling internationally from this Thursday for a week and asked that they only arrange delivery from Friday 25th.

I then received a call from someone else this afternoon (paused a virtual meeting I was on to take it; As with most call centres - as there are so many - I didn't register the name or the company) asking if I had cancelled todays delivery.

A bit surprised, I said no I hadn't and that I wasn't made aware to expect delivery today.

I was asked if they could come tomorrow, but as I am travelling (for a week) I said no they can only deliver next Friday (25th).

The response I get is well we cant hold it that long so I will cancel the delivery, to which I say they cant cancel it as its due as part of my package and they must not make their problems my problems and make a plan to deliver next Friday.

The call centre lady says "Please note this call is being recorded. I cant help you next Friday. It isn't my problem and I am not continuing with this call" and proceeds to put the phone down!

Seriously Vodacom. This is what you employ as customer service?

How many years I have been loyal to you and how much money have you made off me and my multiple lines we have on contract with you?!

Absolutely disgusted on multiple fronts!