Rude and unprofessional sales person

At 08h54 I called the contact center on 135 regarding my contract which is ending in April and wanted to see what package I can transfer to. I waited for about 15 minutes. A gentleman who was extremely helpful told me I needed to speak to the sales and upgrades team. He got me transferred to the correct team.

This person asked me how he could help and I told him the situation. He asked if it's an upgrade and I said I'm not sure if it's considered an upgrade or what we would call it. He then said please hold and he sent me all the way back to the queue for what I'm presuming is another team or back to the beginning.

What pathetic service from your upgrades team. It's unprofessional and just plain rude for no reason.