1 reviews | Active since May 2016
rude and unprofessional behaviour
<p>Never ever in my life have I been so embarrassed by the treatment I received from 2 male Vodacom shop assistants. I went to go open up a data contract with Vodacom ,brought all my documentation, filled the application form, then was told I don't qualify. I asked for the reason so that I can correct it, then the one that was assisting me told me that I just don't qualify. Okay fine no problem and then he went to call his manager, which was the second guy. He shouted at the counter in front of other customers to hear that 'YOU HAVE A BAD CREDIT RECORD! YOU DONT QUALIFY! I was so embarrassed by his behaviour. They didn't even offer me a prepaid option because I know that there are other options. I'm in tears thinking about the way he shouted at me. I really wanted a data package contract or prepaid, its fine but I was not given the option. If they knew their job, they should've at least tried to retain me as a customer. I've been loyal to Vodacom for the past 15 years and for the first time I'm considering changing networks. They took my number, why didn't they notify me via SMS instead of embarrassing me like that? </p>
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
