Rude and unprofessional

Hi my name is Orphan. I have a vodacom contract phone with insurance, my phone had broken screen so I called /emailed Vodacom confirm if I can take phone in for repairs at chatz connect Balfour,pay for it and claim later because I needed phones fixed ASAP. They agreed and after I emailed claim and invoice to them they later phoned and said I must get quotation for the repairs,went back to chatz connect at Balfour and the lady there was so rude, telling me I must phone Vodacom so she can talk to them because she can't give me quote , why must I phone Vodacom while I. At a vodacom shop. She told I must use the slipt which I already sent to vodacom insurance and they said they can't process a claim with it.