TM
Thandiwe M
1 reviews | Active since Jan 2016
05 Dec 2019, 12:56
Rude and Unhelpful Agent - Vuyiswa Mbali
Good Day,
I contacted the online chat team to ask/flag a potential online ****. The assigned agent neither answered my question nor referred me to the relevant department; she just ended the chat. Her name is Vuyiswa Mbali. I just wanted to know if this is how customer agents are trained to deal with queries?
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Vodacom's replyOfficial
05 Dec 2019, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team