Rude and Pathetic

Pathetic service and very rude consultants I dealt with, the conversation started well with English and while I was asking questions the consultants spoke a language that I didn't understand and shouted then blind transferred me to another department. I then spoke to a consultant where he transferred me I asked for a manager the guy said all the managers are in a meeting but he will ask them to call me back till today I'm still waiting, to think that I have been with the company for 30 years and receive this kind of service and no accountability from Vodacom it's concerning