rude and not keeping to their promise

My phone was damaged I sent it to Tzaneen on the 18th and was promised a phone on the 20th...to this day I dont have a phone...Hubert has been trying to be helpful but not enough to get a phone as a result of red tape...I am disgusted with the service I received from the insurance as the manager called Alister refused to speak to me after I was on hold for 20 minutes...there is an I phone 6s which I am refused to take.... I will not recommend this ****y insurance to anyone...shoul<br>