Rude and not helpful customer care

i have just ported my number to vodacom previously from FNB. I called in the customer care number at around 6:30am and i was given the following number to call to check my portal status( ********** 326). I called the number at 11:20am and a lady by the name of Busiswa was not able to assist me. I explained to her that FNB app does not recognize the number being on the network of vodacom and i am unable to buyairtime like i normally do. She told me to buy a voucher and if it does not work i must call customer care. She also mentioned i must register the number with FNB. I told her i have never done that because i have always bought airtime for different networks and it never required i go personally to the bank. She said she cant help me and i asked her to check the status of my phone. What frustrated me is the fact that she did not bother to check first the status of the phone before making any judgement and told me not to call again on the number and call customer care.