Rude and Intimidating Customer Service at Vodastore Vaal Mall

I am extremely disappointed with the customer service received at Vodastore Vaal Mall (Vodadealers).

My mother visited the store to cancel a SIM-only contract within the cooling-off period. Instead of being assisted professionally, she was treated rudely and dismissively by the consultant Robbie Khoza, who refused to help and insisted on charging a cancellation fee.

I then contacted the store manager, Gert Maass, to escalate the issue. His conduct was equally unacceptable. He was rude, dismissive, disconnected the call while speaking to me, and encouraged the consultant to proceed with billing rather than resolving the issue professionally.

My mother felt pressured and intimidated and paid the fee simply to end the interaction. She is not someone who is comfortable arguing, and the manner in which she was treated was completely inappropriate.

Regardless of internal policies, basic respect and professionalism were absent. Customers should not be bul****, spoken down to, or dismissed — especially by management.

This experience reflects very poorly on Vodacom’s retail standards and dealer oversight.