oM
owen M

1 reviews | Active since May 2015

27 Feb 2020, 18:17

Rude and *********** staff from Vodacom at The Glen Shopping Centre

I went to the vodacom store at the Glen Shopping center this afternoon. I was there to ask about their deals on IPhone X. I meat a colored lady at the door and asked me how she could help me. I told her what I was there to find out and she shoved me around and pushed meband screemed at me saying “go talk to those people there...go, go!!!” She said this point at the other employees inside the store. So I approached a guy, being one of the employees inside the store and I told him that I wanted to know what deals vodacom has on the IPhoneX. He took the catalog that I picked up at the door as I entered the store and paged to the part where they showing the IPhone11 and said “vodacom has no deals on the iPhoneX, Vodacom only has deals on the new phones, currently being iPhone11”. So I asked him if he means vodacom no longer sells iPhoneX and he said yes. So I left and took the catalog with. When I checked the catalog I see vodacom still has deals on iPhoneX, including 6s and 7. The staff there is disgustingly rude and ***********. Luckily, there are other network providers. One is not forced to take up a contract from a company that employs such rude, lazy and *********** staff that has no customer service

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2020, 09:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team